Draft — not yet reviewed for legal accuracy.
If you're a consumer ordering from within the EU, you have the right to withdraw from your purchase within [RETURN WINDOW — EU default is 14 days] of receiving your order, without giving any reason.
[NEEDS LEGAL CONFIRMATION: personalized goods exception]
Our products are printed to order through Printful. Under EU consumer law, goods made to the consumer's specifications or clearly personalized are typically exempt from the right of withdrawal (Directive 2011/83/EU, Art. 16(c)). Whether our specific product range (standard designs printed on demand, vs. customer-personalized items) falls under this exception hasnot yet been confirmed and needs review before this page goes live.
To exercise your right of withdrawal, contact us at[RETURNS CONTACT EMAIL] with your order number before the withdrawal period ends. We'll confirm receipt and provide return instructions.
Items should be returned unworn, unwashed, with tags attached, in their original packaging where possible. [STATE WHO PAYS RETURN SHIPPING].
Once we receive and inspect your return, we'll process your refund to your original payment method within [REFUND TIMEFRAME].
If an item arrives damaged, faulty, or incorrect, contact[RETURNS CONTACT EMAIL] with photos and your order number and we'll arrange a replacement or refund at no cost to you.